Synology drive not connecting Oct 5, 2021 · Hi! Come and join us at Synology Community. All lights normal. If your USB device does not work, it might be damaged. I’m syncing various folders with OneDrive and have been for a number of years. May 14, 2025 · This article explains the different ways you can connect to Synology Drive Server and how sharing links are generated based on your system settings and connection method. 2. However, users occasionally encounter challenges, particularly concerning the Synology Drive Client's ability to maintain a consistent connection with the NAS after a connected PC enters and exits sleep mode. 0. The NAS shows up under Network, but will not give me the login screen - just error" 0x80070035: Network path was not found". Make sure you have set up port 6690 on your router for Synology Drive Client. Configure Network Settings – Assign a static IP or use DHCP, then verify network detection. I used the find. Select the folders on the Synology storage system and your computer that you want to sync. I cant find the NAS by using Synology assistent either. Learn how to set it up on Synology Router Manager or refer to your router's user manual. Apr 5, 2024 · My other Windows 11 and Windows 10 machines connect fine to my Synology NAS, but this new installation does not. NAS is DS118 with DSM 7. Install DSM (DiskStation Manager) on Synology NAS – Connect to your network, access the setup page, and complete DSM installation. Still Drive times out with "Connection failed". You basically connect your NAS to Windows as if it’s another drive, which is awesome when you’re juggling lots of files or need to move stuff around regularly. How do I get the synology drive client to connect? Thanks! May 14, 2025 · Several reasons might prevent files from syncing correctly between Synology Drive and Drive clients. Jul 15, 2020 · Hi! Come and join us at Synology Community. This article explains these possible causes and provides corresponding solutions. May 26, 2021 · Same as mine. See full list on kb. com with the ssl box in the app checked, timed out no access. g. After that I've tried to open the correct ports Nov 7, 2019 · Now I want to connect my Synology client drive with it (it was cloud station drive or something). Jul 7, 2023 · You encounter the error message "connection failed" while trying to connect Synology Drive Client to your Synology NAS. Currently, my computer finds it. As an Amazon Associate, SynoForum. Netstat tells me, that it is still trying to connect via 6690, even though I am using my quickconnect ID, which obviously fails. We moved to a new apartment and changed the router etc. I can connect trough local IP, not through QuickConnectID. If you can't connect: Ensure Synology Drive Server is installed. com may earn a commission if you make a purchase — at no extra cost to you. Clicking on the icon in the top bar does not do anything (ie not drop down menu) and, of course it does not connect or sync with the NAS. Jan 14, 2025 · If you see the "connection failed" message in Synology Assistant, please refer to this article. Sep 27, 2019 · Just recently my Cloud Sync connection constantly shows its status as “connecting” along with all the sync task (around 10 of them) also showing “connecting”. Any ideas? Archived post. The sync tasks appear to actually be working though. I have a NAS (Synology DS413J) that I can connect the file share on, but I can not connect to the NAS DSM management program. Check the internet connection or go to Global Settings to configure the proxy. However, the synology drive keeps failing to connect and suggest me to check network settings. I have upgraded to the latest 3. Socket is not connected. Ask a question or start a discussion now. 168. Click Edit to modify paths. Nov 20, 2019 · Hi everyone, I have two Synology NAS at different locations syncing two folders with each other using the Synology Drive Server and Synology Drive ShareSync. I’m sure I have not changed any settings and I have the use cellular data turned on. Jun 29, 2016 · Hi! Come and join us at Synology Community. 4 and above. 8. However, I still continually hget the Connecting, Paused message. Jan 14, 2025 · The "Connection failed…" message is displayed when you are using DSM or Synology desktop utilities. 8 ping from your synology? Does nslookup google. The problem is, that was by connecting the Android app through my local IP (192. How are addresses allocated? External addresses are assigned by ISPs and other authorities. I have un- and reinstalled the client multiple times, rebooted the Mac but without Apr 19, 2022 · Installed Synology Drive client on an android phone, turned off wifi and tried to connect to drive. Sep 18, 2021 · Anyway, the message says to check your network settings. com to find the NAS and I am able to log into the admin profile using a browser. Could it be an issue with the current Drive Client version? I am running 3. 2-72806 update 1 and Synoloy Drive Server 3. Notice that I have not change any settings on the NAS before SDC stopped working. Feb 17, 2019 · After, you can insert the hard drive to different drive slots and use Synology Assistant to search for the NAS to see if the hard drive can be recognized by the NAS according to the interface. In this video, we will show you how to I detected a problem with Sharesync where at some point it will stop syncing and will display instead the message "connecting", only to remain in this state indefinitely as if it couldn't connect at all. Things i have tried: Unlink Cloud Sync task, and start a new one from scratch Turned off all firewall and auto blocking on Synology. What is the path to the Internet? What does netstat -rn on the synology give? And does 8. I get the warning message about this popping up from the toolbar when I boot the PC, plus, there's a little red X by all the drives in Windows Explorer. If you were connecting a device to an internet, you might give it an external IP. , personal computer) to the same network ports and cables to test the Internet connectivity. x. 5. Hello everyone. May 25, 2020 · Hi! Come and join us at Synology Community. Since some days, Synology Drive client on my PC can't connect to my NAS. Enable On-demand Sync to save space and reduce server load. Try connecting your USB device to your personal computer. 5131 with Synology Drive Client 3. The NAS is not on the same network. Hello Synology Community, I have been using the iOS Drive app successfully for quite a while. 0 port but not to a USB 3. Jan 27, 2012 · This is because the network drives are not "connected". synology. Sep 11, 2023 · Make sure your Synology device is properly connected to the Internet to rule out Internet connection problems. How do I create firewall rules to allow or deny IP addresses to access DSM? Jul 7, 2023 · You encounter the error message "connection failed" while trying to connect Synology Drive Client to your Synology NAS. I run synology drive client on my mac, and I just can't connect to my NAS. 0 port, it could be due to a compatibility issue. ) they need addresses. Dec 4, 2024 · Hi! Come and join us at Synology Community. I exported the log and found that it actually Nov 28, 2022 · After your Synology NAS has been reset, turn off the Wi-Fi connection on your computer, and connect your Synology NAS directly to your computer using an Ethernet cable, without going through a network switch or router. New comments cannot be posted and votes cannot be cast. . Sign in to Synology Account to check if the status of QuickConnect is normal. Jun 30, 2025 · If you’re having trouble getting your Windows PC to connect to a NAS, you’re not the only one. Originally, upon updating, drive was still mapped, but accessing it was an issue past the initial click. " What am I missing? TIA May 19, 2025 · Mapping a Synology drive on Windows 11 isn’t just some fancy tech trick — it’s pretty much essential if you want quick access to your NAS files without digging through network folders every time. com Synology Drive Client is a desktop tool that lets you sync files and back up your computer across multiple devices and a centralized Synology Drive Server. Updated by Windows to 11 to fix a few issues, broke my NAS. Nov 18, 2021 · When I "UNLINK" and then "Re-Link" drive client, it links correctly and my computer shows up on in the client list in the Synology Drive Server. SDC is also working normally on the NAS. Sometimes, it’s a bit of a What can I do to troubleshoot NAS connection problems? The common root causes of Synology NAS connection problems usually lie in hardware malfunction or network connection. Nov 14, 2024 · Hi guys, I have a fresh install with Windows 10 Enterprise LTSC, Version 21H2, Build 19044. com on the synology work? Add the information to your question (not as comment) Mar 18, 2025 · Quick connect is not on, and it is connected via IP address i tried deleting the task and setting it back up, now it wont continue at all because it says "synology drive client failed to backup the following paths" and literally goes through every folder I selected. Sep 16, 2021 · In Short, I could not solve this issue so far, but on the Synology Drive server, I can see Folders and files with permissions, my users listed but non can access the drive server from mobile app. 1-12664 version, but the problem remains. I go into File > Connect to Serveer > Server "Synology-NAS" > Connect In the next screen, I select Registered User (because Guest is disabled on my DS620slim NAS) and input the Name & Password I then get the following message; "There was a problem connecting to the server. I have installed the package and it is online and added the ports 6690 (according to the documentation) Oct 5, 2021 · Hi! Come and join us at Synology Community. May 26, 2023 · Hi, I have been using the Drive client on my Mac for a long time without any problems, but now it is not working any more. I still have my old PC… Jan 10, 2021 · Hi! Come and join us at Synology Community. May 5, 2022 · Hi! Come and join us at Synology Community. I can connect in File manager with the IP address, but not from server icon listed under Network. 3 and below and this tutorial for DSM 6. Oct 21, 2024 · Hi! Come and join us at Synology Community. May 14, 2025 · Connect to your Synology NAS that has Synology Drive Server installed using either its domain name, QuickConnect ID, or IP address (IPv6 supported), and enter the username and password. I noticed about a month ago the NAS that has the Synology Drive ShareSync is no longer syncing with the and is only showing "Connecting". Jan 5, 2024 · Hi, I have a Synology DS214+ and am trying to setup Synology Drive, seemed easy when I started it out, considering I got it to work within some minutes. Nov 3, 2022 · Connection failed: There may be an issue with the network connection of your Synology NAS. You want some help with that, but you don't provide any information about them. A recent update in Windows 11 Pro 24H2 introduced introduced security settings that block certain Apr 14, 2025 · Hi! Come and join us at Synology Community. Synology assistant also finds it, but I cannot connect - connection failed/ Ready. x). Do I need to reconfigure the Synology Drive Server? Jul 7, 2023 · You encounter the error message "connection failed" while trying to connect Synology Drive Client to your Synology NAS. Sep 26, 2023 · I can't connect via the quickconnect link, my router software doesn't recognize that it's connected, and I've used the Synology Assistant - "No Synology server was found on the local network". Is it just me or has cloud sync stopped working? I had it working bidirectionally between the Synology and Google drive some months ago, and it's only now that i've noticed it's not doing any type of syncing. No issues with the drives on the NAS. 1-16102. Jun 28, 2020 · This happens from time to time and I just open Synology Drive Client and click on "edit connection". (Please note that if you see a red warning about erasing the data on the drive, please do not proceed further and please exit out the interface. I also uninstalled and reinstalled and unlinked and relinked synology drive. mydomain. To reset the settings of your NAS, press the RESET button for four seconds until you hear a beep. Jul 7, 2023 · Make sure Synology Drive Server is installed in DSM and working well. You can connect another device (e. Apr 20, 2022 · Since then, Sharesync displays "Connecting", but will not do anything else. Feb 10, 2025 · When the NAS is not showing in Windows 11, check the Network Discovery settings, use File Explorer, or reconfigure local policies. com). 1-26102 installed. So I reset my creds, unmapped the drive thinking I could Feb 22, 2014 · Hi! Come and join us at Synology Community. I then re-input my password and everything works as it should. Then I Not sure if the Synology supports anything else: Protocols like SMB run on top of TCP/IP. ) Nov 6, 2022 · I even tried connecting directly to the NAS through this tutorial, but it doesn't show up: How to connect Synology NAS directly to pc without router & external DHCP -H2S Media (how2shout. Jun 19, 2025 · Unbox and Prepare Synology NAS – Inspect components, insert hard drives, and connect the power supply. Select Sync Task > Next. Jan 30, 2022 · I have bought a new PC with Windows 11. Everything goes well on my ios app "Drive". For additional information about network ports, refer to the following articles: Network ports used by DSM May 22, 2025 · Synology Network Attached Storage (NAS) devices are renowned for their robust capabilities in data storage, backup, and synchronization. Mar 19, 2025 · Hi! Come and join us at Synology Community. 1-13272. Set your computer’s wired LAN interface to DHCP and search for your Synology NAS in Windows File Explorer again. I can connect to NAS using the browser but not through Synology drive app. Recently the app does not connect when I’m outside of my home. A place to answer all your Synology questions. I checked the permissions and the port 6690 on DSM, but everything seems ok. 4 5 To learn more about how to reset your Synology NAS, refer to this tutorial for DSM 6. Jul 4, 2023 · To resume sync tasks in Synology Drive Client, double-clicking on the Synology Drive Client icon from Windows system tray or Mac menu bar, select the server or task with issues, and click Resume. What could be the issue? Sep 1, 2022 · If the system can detect your USB device when it is connected to a USB 2. Am I missing something obvious? This post includes affiliate links. The status keeps showing "connecting" I tried to reset the connection information to my DDNS domain name, but it just said connection failed. Please refer to the Synology Products Compatibility List for more information. Oddly, the connection information displays the connection status as "Connected" for the 1513+ remote NAS on the 1520+ The 1513+ has all the Team Folders set up but prompts to have Sharesync set up as if it was never done before. qsax psp safs vvpyuj ikv ipog cddgr ysuzr mhgt sxghgxl lqgnf hwldyccs uaiz lqsxr dijks