Warframe negative platinum fix If I buy a Steam DLC which includes platinum within the pack like the " WARFRAME: KHORA PRIME ACCESS - STRANGLEDOME " does it still count towards my negative platinum as I do not buy it from the website but from the Steam page? Because my account is locked I am unsure. I bought 1k plat and it was all good. Edit: I just read the patch notes about the 2FA. Are there any other way I can buy plat from? Thanks in advance. How long does it usually take for Platinum to show up in my account? Depending on payment service used, Platinum goes into the account Aug 26, 2017 · Hi there I've just tried to log into warframe but it poped up that my account has been restricted due to a negative platinum balance. Technical Support Technical Support for PC, Xbox, PSN, Switch and Mobile Platforms Core Game Mechanics Learn more about the base systems of Warframe General Game Support Oct 16, 2023 · The risk comes when you spend plat you earned from trading with other players. I have a negative Platinum balance I sent a support ticket out and they told me to repurchase the Platinum that was refunded so I did and I sent another support ticket out and I'm just wondering how long it will take for my account to get unlocked i have been playing the game for a very long time and i cant access my account anymore due to a negative platinum balance i would like to know how to fix that please since i havn't done anything wrong and i feel like at least warning people about anything and i would like to hear feedback from yo I bought some platinum a few months back and used it almost immediately but i used my grandmas credit card because i got it as a gift but i guess my mom believed that it was just to take it and pay for something i wasn’t allowed to buy even though I’m old enough to get my own money and she refund If you wish to address your negative Platinum balance by purchasing Steam Packs, you will need to contact Warframe Support for assistance with this. Anyways every detail should be sent to support so they can give you a better response. So is there a solution for this? Because if I pay negative pl Dec 7, 2020 · out of nowhere I can not enter warframe for negative platinum my problem occurred when my credit card expired in October and I bought something October 31 and I paid what I bought in October and they took it from me due to the payment issues of my card and I can't play any help to fix it all tell How do i fix this ? i got negative platinum and got a restriction Will it get fixed if i buy enough platinum and get account back ? Sense i think someone i traded with had charge backed plat :/ and also will this result in any trading restriction ? When DE remove the bad plat, if your account goes into negative plat balance, you may have to buy plat to get your account back into positive plat balance. Someon recommended to me to buy plat from a third party website and i did so. Which yeah that’s how it works. I immediately contacted support informing them of the situation. After my buddy motivated me I now started a new account. because not long ago I was trading with another player, and then it happened. Account Support Information about account changes, protection, etc. Question how can I buy plat as when I try to purchase platinum from the website site I still says accounts that is suspended cannot purchase plat. Because I can’t log into the game I couldn’t buy platinum directly and did it from the store but my negative balance on my profile is not being adjusted. And if that puts you in the negative, you can get locked out. On 2025-04-08 at 12:34 AM, (XBOX)NigHT1375 said: Hi I have a negative 691 platinum balance and bought a few days ago 1000 platinum to fix my balance it's been a few days and my balance is still -691 I don't know what's happening I play on Xbox and I bought the platinum with a Xbox gift card and I have a ticket already Contact the Support Service. Just be careful with how you approach it. Before everything happens, I need to know that I bought platinum in a legal way. Mar 3, 2025 · The only way to end up with negative balance platinum is due to doing something wrong along the line. Mar 11, 2025 · Good afternoon, dear Warframe Administration! I want to share with you my problem with a negative balance, as usual I wanted to log into the game and I get a message about it, can you fix this bug? so for a while on and off I have been hearing stories of people getting negative platinum because they unknowingly traded for bad plat. Does anyone know how to fix this? I have negative 50 platinum I have bought 75 to fix this I have now lost that money and would like my account please I have made a ticket Logged in today upon update to recieve a pop up saying I had a negative platinum balance, i logged in online to see that my balance was -493p (i had 7p left before the update), The only platinum I have ever bought was through prime access and the cheap starter/booster packs on the xbox microsoft store. Jul 2, 2025 · Here's how you can get unbanned from Warframe by submitting a ban appeal, should you ever find yourself in this tough spot! Apr 13, 2024 · Login to my account was blocked due to a negative platinum balance (-33 platinum). Today, I received an email stating that my trading has been restricted. ". Please also note that the in-game trading system is intended only for equitable trades between players, not for trading large amounts of Platinum between accounts. Hi, On Tuesday I tried logging into Warframe only to be greeted with the following message "Your account access has been restricted due to a negative Platinum balance. You then purchased The Sacrifice Collection for 690 Platinum. I have never spent a dime in this game and have played since 2015 Usually negative balance is because some platinum was taken from you from DE, thats probably because you got platinum from real life money (outside of de) You will have to buy that amount of plat with money to get back the account. com, your chances to have negative plat balance are extremely high. I recently learned of cases where people traded for platinum and then had the platinum discounted from the account, sometimes coming to a negative value. This is the first time I have encountered such a situation. Nope, I bought this platinum with my own money to fix a negative platinum issue after a refund I made by mist On 2024-12-26 at 2:02 PM, Famecans said: Is your account shared? Did you buy platinum secretly with your parents' credit card? I would like to better understand these negative platinum issues. The big one however, might be what happened. My platinum balance is unfortunately in the negatives. Ive had to get a new bank card as my card got scammed and had to get a new card. Didnt touch the game for a few weeks and now im banned because i have a negative of 947 plat on my account. There might have been an issue with the payment or with any player with who you traded that plat. If you bought platinum from other website than warframe. Please contact support for further details. They also mentioned that I need to buy plat to make it positive to be unbanned. ive received a email saying ive reversed the transaction therefore causing this. Dec 21, 2015 · As said before, send a ticket to support. If you understand why negative plat happens, you have likely figured out that you have probably sold something to another player for plat that was then "rewoked" (for example through rollback). what does this mean and can i fix it? Hi, yesterday my account receive a notice that I have negative platinum balance (-200) therefore I can't login to my account. Why should so For some reason my platinum purchase was refunded and my balance became negative. Aug 9, 2018 · I was wondering what the term "negative platinum" is referring to and why it will not allow me to log in which could it be a client side bugs or is it server side. This, or "self-escrow" the plat you get from trades; after receiving plat in a trade, do not spend any of it for a period of time, no less than a week. You received 300 Platinum for the Starter pack. Charging back a platinum purchase will get you pseudo banned with a negative plat balance. . Keep in mind that negative balances often come from situations like chargebacks or hacks, so if any of your platinum was deemed illegitimate, it might have been removed, resulting in your current situation. If you traded with someone who had illegitimate platinum, that could also be a reason for the negative balance. This means that the plat you got in the trade "evaporates", and if you end up on negative plat the only known "fix" is to buy enough plat to get back into positive plat. Negative platinum is a common reason for account suspension. If it works, will I also get to keep the items included in the Prime Access bundle? Mar 25, 2025 · Struggling with a negative platinum balance? Here's what to do if you can't log in after purchasing more. It happened 2 weeks ago (16 days), on the same day I wrote in support of warf and silence. i followed the link that pops up with the explanation of Negative Platinum Balance being purchases from 3rd party web sites accepting gifts ETC . Warframe. com, log in at the top right, then there’s an option to buy plat there to get back into the positive. Meaning the plat was removed from your account. Apr 9, 2022 · Also, please know that Warframe does not support the reversal of chargebacks as it is not possible to transfer any funds back to Warframe when they have already been removed from us. Also, please know that Warframe does not support the reversal of chargebacks as it is not possible to transfer any funds back to Warframe when they have already been removed from us. Sounds like you bought plat, spent the plat, refunded the plat, and now you’re negative plat. Unfortunately, the plat you received was originally purchased using a stolen credit card, or they did a charge back. Negative Balance Help I have a negative Platinum balance If you have a negative Platinum balance, it may be due to a payment problem involving your financial institution or payment provider that caused a purchase to be automatically refunded, or you may have requested the refund yourself. Good luck, fellow tenno! Edited December 21, 2015 by -----LegioN----- Hello, yesterday I sold 2 arcana at a high price in the warframe market application but apparently one or two of that guys had stolen platinum or a stolen account, I only spent the platinum and then I couldnt enter the game due to a negative platinum ban, this was 2 days ago and they still haven' Oct 21, 2015 · To fix it you need to purchase enough platinum to put you back into the postive numbers, send a ticket to support for more help Oct 30, 2018 · We can clarify this for you. May 12, 2025 · To fix your negative platinum balance, your best bet is to purchase some platinum. I tried to send ticket but I didn't receive any help until now about that problem so I decide to buy platinum thorugh Xsolla from Warframe Page which I bought 370 platinum Apr 12, 2025 · What to do if your long-term Warframe account is suspended and shows a negative Platinum balance? Seeking help. I'm eager to get back into the game, but I'm a bit apprehensive about the situation. Alternatively, if you'd spent the plat on cosmetics, they can also reverse those to help you get back into positive plat balance. I have messaged warframe about this 3 times and i have had no res Hello. Feb 8, 2025 · Can I log in again after buying plat if I'm in the negative due to bad plat detection? Here's what to do. Won’t be able to log in until you do. How long to wait for a response from supports and is it possible to somehow solve this problem not through supports? HELLO I recently returned to Warframe after a year-long hiatus and find that I have a negative Platinum balance on my account, which resulted in a suspension last year. Usually, negative balances result from issues like chargebacks or hacks. Oct 31, 2017 · Support was able to fix it by adding back the correct platinum and removed the duplicated. May 14, 2024 · Hi, im on xbox, i wanted to know if i can pay my -75 platinum by paying 75 platinum on xbox store, gonna finaly fix my problem of negative number, i dont want to lose my account, i played a long time on warframe, dont wanna lose it all Talking about negative or dirty platinum that's been plaguing Warframe for years. Buying Platinum from other players through 3rd party websites is another. You will get your account back, if you purchase the right amount of platinum to get even. Side note 15 hours gave up waiting for the support team and bought the platinum myself, to play the game (edit) Platinum FAQ What is Platinum? Platinum is the in-game premium currency of Warframe used to purchase various enhancements in the game, including, but not limited to, upgrades, boosts, weapons and Warframes. Oct 31, 2025 · It means you had black platinum "illegitimately obtained Platinum, usually from credit card fraud or charge backs, that sellers trade to players for items" Only possible fix is contract warframe support. (My experience) Hello, so I have a negative platinum balance of -2961 platinum. I know I can get it back to a normal value by buying platinum, but I have not seen confirmation of it working with Prime Access. Just means someone you probably traded with did the usual charge back causing the plat to go bye bye. The Starter pack and 370 Platinum pack were both applied to your account on July 12, 2018. The only "GIFTS" ever received were from watching the Warframe Streams on Twitch . No matter how much plat you get. At this case, you must buy platinum from official website to get out from negative balance. so I'm guessing a payment didn't go through before it go cancelled is there a way Your account access has been restricted due to a negative Platinum balance. If the buyer uses bad plat (illegal platinum) and you spend it, then when that plat is removed from the game you will have negative plat value and your account will be locked until you buy more plat from DE's website to cover the negative plat. Aug 1, 2024 · If you wish to address your negative Platinum balance by purchasing Steam Packs, you will need to contact Warframe Support for assistance with this. the current solution is that you are locked out of your account until you fix your negative balance by buying plat, but this solution feels unfair. It was fine earlier this morning i play it and and when i log back in it say your account is restricted due to negative balance idk why but the last thing i did was trd my riven worth 500 and it was worth the value please help me fix this i dont want to lost my account and the time i put in it. I am glad that DE banned me and gave me the chance to come clean with my self and the game, as well as help me fall in love with the game again without being addicted to Platinum. The game is currently in open beta on PC, PlayStation 4|5, Xbox One/Series X|S, Nintendo Switch, and iOS! Payment and Billing Support Answers to common payment and billing questions. OK, but how can I unlock my account now if I can't add platinum to my account in the game??? If you have a negative [platinum] balance, it may be due to a payment problem involving your financial institution or payment provider that caused a purchase to be automatically refunded, or you may have requested the refund yourself. Afaik you can't expect any help Recently DE replied that I have a negative plat balance of 120. but why my account can't be opened and there is a negative platinum balance. When these purchases were refunded, the Platinum and items were pulled from your account leaving you in a negative Yeah so i have been suspended from warframe due to Negative Platinum Balance. I' know about resolving negative Platinum balances by purchasing Platinum from the official site, but since my issue dates back a year, I'm i attempted to sign in to my account but it replied " Account suspended until jan 01, 2035 due to negative platinum balance". I know have a negative Platinum Balance of around 29k. It's not as safe as Saint's advice, but it's a viable alternative. If you contact support, they won't do nothing about negative balance. It's super annoying and unfortunately they will tell ya just to fix your account by paying up the balance. I would like to know DE's position on this, will I have my item back if I go through this problem? Apr 26, 2023 · Why is it that I can't get into Warframe due to a NEGATIVE PLATINUM BALANCE? 3rd reason and the most rare are gifts, a player with illicit platinum can send gifts to random players, if you open the gift is as if you bought said cosmetic/warframe/item, support instead of removing the item, removes the platinum cost, causing a negative balance especially for newer players. May 9, 2020 · So I was recently banned from Warframe with the message Negative Platinum Balance upon logging in . May 14, 2025 · To fix your negative platinum balance, you’ll need to buy some platinum. So if you want to fix that go to www. If you wish to address your negative Platinum balance by purchasing Steam Packs, you will need to contact Warframe Support for assistance with this. It sais that some of the platinum that i have obtained from either trading with other players or buying it isnt legit plat (eg stolen or cheated in etc). I really dont have the money to pay that back and DE's support did I am a new player with approximately 300 hours of gameplay. I told them I had Mar 18, 2020 · To prevent negative Platinum, make trades that are equal or less than the Platinum you own so you do not get negative Platinum in case the transaction is reversed. Now I wondered because I play on PC Steam version. ake All Activity Home Community General Discussion Off Topic negative plat balance, how do i fix it apart from paying. You listed one possibility. I really do hope that, people who get into negative platinum situation despite beign innocent, get the same lovely support person, cause they where a pearl. How should I handle this situation? Is this caused by receiving illegal platinum? I have always followed Reddit community and fansite for the free-to-play third-person co-op action shooter, Warframe. stq obsvmu fpbptmxn jwmix ucgavo okejlpc jdssg umc nwvyu xvxg uizcd rrcnmi gapj uop mnzuw